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Planet eStream Support

Planet eStream Technical Documentation & Support

Existing customers can contact support on 01274 713425 or email support@planetestream.co.uk

All customers can rest assured that they will receive a premium support service with no restrictions on how many times you can contact us within a 12 month period. We are happy to hear from any of your staff ranging from technicians to non-technical personnel.

We aim to respond within 4-6 hours of receiving a request for support, often even faster - Our support team work closely with our development team to ensure that feature requests suggested by customers are considered and responded to.

Click here to start a remote desktop session using TeamViewer, which will download when clicking on the link. Please then provide the ID and password to your Planet eStream support technician.

As a learning innovation manager in a large and busy college, I know that one of the most important aspects of any externally hosted systems we make use of is the quality of the technical advice and assistance we get from their support teams. However perfect a system may be, problems inevitably occur and questions arise and we rely on their assistance both to keep everything running smoothly and to develop new tools and features. In the four years we've been using eStream as our video sharing platform, I can honestly say that the support that we get from Tim, John, Kurtis and Alex is absolutely second to none. They are always available to speak to, easy to contact (no long recorded introductory messages on phone calls!) extremely knowledgeable, patient, caring, easy to talk to and find solutions to every technical query within the shortest of timeframes. The progress we've made over this period with their continuing help and support is incredible and because of them, we never hesitate to tell others in the education sector that Planet eStream is the best platform of its kind around with the best support systems humanly possible.

Gerard Elder
Learning Innovation Manager

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